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Which are the best restaurants in the area?
Each of the restaurants offers a unique concept that guarantees a gourmet experience. We leave it up to you to choose where to have a tasty lunch, an extraordinary dinner, dessert or special wine. Available directly in our resort are: restaurant Slowenska, new restaurant BONSAI TATRY, restaurant Dobré Časy, Libertin, pizzeria Gustosa, restaurant Tatra Grill and Umami Sushi & Ramen. The concept is complemented by the Patisserie Eliška and last but not least, organic specialties from Košiarik with fragrant fresh pastries and sheep's milk products. Of course, there is professional and friendly service, beautiful surroundings overlooking the heart of the Tatras and terrace seating in summer. Restaurant Slowenská - Enjoy purely Slovak and fiercely edible delicacies in a pleasant Tatra environment. Slowenská restaurant in Stary Smokovec will tempt you not only with its stylish interior inspired by the work of the architect of the Tatras - Gedeon Majunke, but above all with its tempting cuisine.
Restaurant Dobré timesy - Industrial-style restaurant is a paradise for beer and burger lovers. It has 14 craft beers on tap, plus an extensive beer library and a menu full of premium burgers; a large sunny terrace and a friendly atmosphere round it off.
Libertin Brasserie Restaurant - A casual brasserie with an emphasis on comfort and freedom in dining. Offering delicious hot and cold dishes, cheeses and local specialities accompanied by fine wines or cocktails, ideal for long conversations and meetings.
UMAMI Sushi & Ramen - The region's first "fancy" sushi bar serving fresh sushi rolls and rich ramen soups. The bistro brings the original flavours of Asia to the Tatra countryside in a modern and welcoming atmosphere.
Bonsai - A new concept that brings authentic Asian cuisine to the Tatras. Chefs from the Far East serve sushi, woks and other original flavours and the restaurant boasts a prestigious Gault & Millau award.
Gustosa Pizza - A wide selection of over twenty varieties of pizza, made with quality ingredients and appreciated by customers. The business with great reviews allows you to pay by card and bring a piece of Italy under the Tatras.
Is the fitness and wellness area accessible to non-residents?
Yes, fitness and wellness facilities are also available for guests who do not have a stay and accommodation reservation with us. Entry is payable at reception and is subject to availability and capacity. We recommend that you inquire in advance at the front desk.
Which credit cards do you accept?
The hotel accepts the most common credit and debit cards, including Visa and MasterCard. American Express needs to be verified.
Can I use recreation vouchers for my stay?
Yes, the hotel accepts recreation vouchers from various providers (Benefit Plus, UP, Edenred, DOXX and others) for stays of at least two nights, according to the recreation voucher law.
What are the conditions for using recreation vouchers?
The voucher can be used only for a stay of at least two nights, the employer contributes 55 % of the price (maximum €275 per year) and the voucher also applies to family members.
Do you provide gift vouchers?
Yes, the resort offers gift vouchers with credit of €50 or €100 that can be used for accommodation and services.
How can I purchase a gift voucher?
A gift voucher can be ordered via the website or by email at recepcia@hrebienok‑resort.sk.
What is included in the Winter Relax package?
The package includes accommodation for at least two nights, breakfast, a daily 60‑minute wellness entry, a child under 3 years free of charge and discounts on local attractions with the Family Pass.
What is the validity period of the Winter Relax package?
The Winter Relax package is available approximately from December to March; exact dates are listed on the hotel website.
What does the Wellness Weekend with massages package include?
The package includes accommodation for two nights (Friday to Sunday), rich breakfasts, a daily 60‑minute wellness entry and a 30‑minute massage in your apartment or massage room.
What is the validity of the Wellness Weekend with massages?
The package is available all year except selected holidays and school breaks; check the booking system for exact dates.
What does the Stay with skiing in Bachledka package include?
The package includes accommodation for at least two nights, breakfast, a daily 60‑minute wellness entry and a one‑day ski pass for the Bachledka ski area (20 km from the hotel).
What is the price of the ski package in Bachledka?
Package prices start at about €150 per room per night, depending on the type of apartment and the date.
What does the Treetop Walk package include?
The package includes accommodation for at least two nights, breakfast, a daily wellness entry and tickets for the cable car and Treetop Walk in Bachledka.
What does the Romantic package for two include?
The package for two includes accommodation for two nights, rich breakfasts, a romantic dinner in Libertin Brasserie, a daily 60‑minute wellness entry, sparkling wine and fruit in the room and bathrobes.
What does the Kids Burger Masters package include?
This package includes accommodation for at least two nights, breakfasts, a special dinner in the Dobré Časy restaurant during which children prepare their own burger, and a daily wellness entry.
When is the ice rink in operation?
The ice rink is open during the winter season and usually daily from 9:00 to 19:00, with no lighting and hockey prohibited.
Does the resort have a summer terrace?
Yes, several restaurants and cafés have outdoor terraces with views of the Tatras where you can enjoy drinks and food during the summer months.
When is the outdoor pool open?
The outdoor pool is open only during the summer season; specific dates depend on the weather and operating conditions.
Is the wellness zone open in winter?
Yes, the wellness is in operation also in winter; we recommend booking your entry in advance due to limited capacity.
During which months is the Romantic package for two available?
The Romantic package for two is available all year except holidays and school breaks, which means it may be limited in the high season.
When does the winter season at the resort take place?
The winter season in the Tatras usually starts in December and ends in early March; dates may vary depending on snow conditions.
What events take place nearby during holidays?
During Christmas and New Year there are Christmas markets, New Year’s fireworks and various cultural events in Starý Smokovec and the surrounding area; the specific programme can be found on the town’s websites.
Is smoking allowed in the hotel?
Smoking is prohibited in all indoor areas of the hotel; smoking is permitted only in designated outdoor areas.
Are parties or loud celebrations allowed in the apartments?
Loud parties are not allowed; guests should respect quiet hours and other residents.
Are fireworks allowed at the hotel?
For safety reasons no fireworks or pyrotechnics are allowed on the hotel premises.
What are the quiet hours at the hotel?
We kindly ask guests to observe quiet hours between 22:00 and 6:00 and not disturb others.
Is there a safety deposit box at the reception?
In addition to safes in the rooms, the hotel has a central safe at the reception for larger valuables; available during reception hours.
Is there a laundry facility for guests?
Some apartments include a washing machine; other laundry services are provided by an external laundry upon request.
Does the hotel offer an ATM or cash withdrawal?
There is no ATM on site, but there is an ATM in the centre of Starý Smokovec within walking distance.
Do you allow arrival in the evening hours?
Yes, the reception is open 24 hours, so arrival is possible even in the late evening hours after prior arrangement.
How far is the hotel from the centre of Starý Smokovec?
The hotel is located directly in Starý Smokovec; the centre and main attractions are within walking distance.
What is the name of the hotel?
The hotel is called Apartmánový hotel Hrebienok Resort.
What is the address of the hotel?
The hotel is located at Starý Smokovec 22/22 18095, 062 01 Vysoké Tatry, Slovakia.
What are the hotel contact details?
Guests can contact the reception at +421 914 349 129 or by email at recepcia@hrebienok-resort.sk.
What are the GPS coordinates of the hotel?
The hotel has GPS coordinates approximately 49.141019°N and 20.21969°E.
In which town or municipality is the hotel located?
The hotel is located in the Starý Smokovec district of the town Vysoké Tatry.
How are the buildings in the resort divided?
The resort consists of two parts: Depandance HR1 (standard 3*) and HR2 (comfort 4*).
What is the difference between Depandance HR1 and HR2?
Depandance HR1 offers three‑star standard studios and apartments, while HR2 is a comfortable four‑star section with modern apartments and additional services.
When was the resort built?
This information is not publicly available.
What is the star rating of the hotel?
The resort combines apartments in the 3* category (Depandance HR1) and 4* category (HR2).
Is the reception open 24/7?
The reception is available for guests around the clock, 24 hours a day.
What languages does the staff speak?
The staff communicates in Slovak, English and often other languages as required by guests.
Does the hotel offer free Wi‑Fi?
Yes, free Wi‑Fi is available throughout the resort for guests.
What is the country code to call the hotel from abroad?
For calls from abroad, use Slovakia’s country code +421.
What types of rooms are available?
The hotel offers studios and apartments in various categories: Studio Klasik, Studio Klasik with extra bed, Apartment Klasik, Family Apartment Klasik, Studio Comfort, Studio Comfort TATRY, Apartment Comfort, Apartment LUX, Apartment LUX TATRY and Family Apartment LUX.
What is the capacity of Studio Klasik?
Studio Klasik in HR1 has capacity for 2 people and is intended for a couple.
Does Studio Klasik have a balcony?
Yes, Studio Klasik has its own balcony.
Is there a kitchen in Studio Klasik?
Studio Klasik is equipped with a kitchenette with dining area and basic equipment.
What is the capacity of Studio Klasik with an extra bed?
The Studio Klasik with extra bed offers capacity 2+1 – two people on a double bed and an extra bed for a child.
What facilities does Apartment Klasik offer?
Apartment Klasik has a separate living and bedroom area, a kitchen with dining table, a balcony, a king‑size bed and the option of two extra beds.
How many people can stay in the Family Apartment Klasik?
The Family Apartment Klasik accommodates up to 5 people – it has two bedrooms and a living room with an extra bed.
Which studio offers a view of the Tatras?
The Studio Comfort TATRY has a balcony with a view of the High Tatras.
Which apartments have a separate toilet?
Apartment Comfort, Apartment LUX, Apartment LUX TATRY and Family Apartment LUX have a separate toilet.
Which apartment has a washing machine?
The Family Apartment Klasik is equipped with a washing machine for family convenience.
Are all rooms non‑smoking?
Yes, all rooms and apartments are non‑smoking.
Does every room have a balcony?
Most studios and apartments have a balcony, but some categories may lack a balcony – please check when booking.
Are rooms equipped with a safe?
Yes, every room has its own safe for secure storage of valuables.
Are towels and bed linen provided?
Yes, towels and bed linen are included in the accommodation price.
Do the apartments include a kitchen or kitchenette?
Yes, all studios and apartments are equipped with a kitchenette or kitchen with refrigerator and basic utensils.
Does the LUX apartment have a mountain view?
The Apartment LUX TATRY offers a view of the High Tatras, while the standard Apartment LUX may not have a panoramic view.
Is it possible to stay with a pet?
Pets are allowed only in certain categories (Studio Klasik, Studio Klasik with extra bed, Apartment Klasik, Studio Comfort, Apartment Comfort) and a fee of about 30 € per night applies. Pets must be on a leash and may not be left alone in the apartment.
Are pets of all sizes welcome at the resort?
The resort allows pets only in designated room categories and it is recommended to enquire in advance about size or breed restrictions.
Do the apartments have air conditioning?
Information about air conditioning is not specified, though most rooms have modern ventilation.
Is a baby cot available?
Upon request when booking, it is possible to provide a baby cot and other equipment for infants (bathtub, potty, high chair).
Is there an extra bed for children?
Many rooms have a sofa bed or the possibility of an extra bed for a child. Availability should be confirmed when booking.
What is the check‑in time?
Check‑in is from 15:00 as stated on the hotel’s official website.
What is the check‑out time?
Check‑out is until 11:00 am unless arranged otherwise.
Is early check‑in or late check‑out possible?
Early check‑in and late check‑out are possible depending on availability and may be subject to a fee – ask at reception.
How much is the local tax?
The local tax is 3.50 € per person per night for adult guests.
What is the cancellation policy?
Some packages require 100 % prepayment and the cancellation fee may be 100 % – detailed terms are available for each offer.
What payment methods are accepted?
The hotel accepts card and cash payments; selected recreation vouchers such as Benefit Plus, Edenred, UP and DOXX are also accepted for stays of at least two nights.
What deposit is required when booking?
Some offers require full payment in advance; the deposit amount varies depending on the package and is stated when booking.
When is breakfast served?
Breakfast is served daily from 7:30 to 10:00 in the Slowenska Restaurant and other outlets in the resort.
Is breakfast included in the room rate?
In some packages breakfast is included, while in others it can be purchased – the exact information is provided when booking.
What restaurants are in the resort?
The resort features the Slowenska Restaurant, Bonsai Tatry wine bar, sports bar Dobré Časy, Libertin Brasserie, Pizzeria Gustosa, Tatra Grill, Umami Sushi & Ramen and patisserie Eliška.
Are there vegetarian or vegan options in the restaurants?
Yes, the chefs prepare dishes from fresh ingredients and vegetarian and vegan alternatives are available on request.
Are gluten‑free or special diet meals available?
The restaurant can prepare gluten‑free and other dietary meals according to guests’ needs – inform the staff in advance.
Is there a bar or café in the resort?
Yes, the resort includes the sports bar Dobré Časy, the Bonsai Tatry wine bar and the Eliška patisserie with coffee and desserts.
Do you offer room service?
Information on room service is not provided; please contact reception for options of food or beverage delivery.
Is half board or full board available?
Selected stay packages include dinner; otherwise it is possible to order half board in the restaurant subject to availability.
What saunas are in the wellness centre?
The wellness centre offers a Finnish sauna with chromotherapy and essential oils, an infrared sauna and a herbal steam sauna.
Is there a whirlpool or jacuzzi in the wellness?
Yes, the wellness includes a whirlpool with water temperature around 36 °C for five people.
Is it possible to book private wellness?
Yes, private wellness is available from Sunday to Thursday between 10:00 and 16:00. The price is 35 € for 60 minutes or 65 € for 120 minutes and a reservation is required.
What are the opening hours of the wellness centre?
The wellness centre is open daily; exact times may vary depending on the season and reservations, it is recommended to enquire at reception.
Are children allowed in the wellness?
Children may visit the wellness accompanied by parents, but some zones are intended mainly for adults and staff instructions must be followed.
What massages are offered and at what prices?
At the resort you can order Swedish, relaxation, sports and lymphatic massages. Prices start at 35 € for 30 minutes, 45 € for 40 minutes, 55 € for 60 minutes and 75 € for 90 minutes. Reservation is required in advance.
Is there a fitness centre at the resort?
Yes, a professional fitness centre is open daily from 8:00 to 20:00 and a single entry costs about 10 €. A monthly pass is also available.
Does the resort have a swimming pool?
Yes, there is an outdoor pool on the terrace with water temperature around 30 °C. Its dimensions are about 10 × 4 m with a depth of 1–1.3 m and it is open in the summer season depending on the weather.
Are sunbeds available by the pool?
Sunbeds are available by the pool and you can enjoy views of the Tatras in fine weather.
Is the pool open year‑round?
The outdoor pool is open only during summer and its operation depends on the weather.
Are towels and bathrobes provided in the wellness?
Thin towels are available directly in the wellness, bathrobes are provided as part of some packages or you can hire them at reception.
Is it necessary to reserve entry to the wellness?
It is necessary to reserve an exact time for wellness entry, especially with packages offering a 60‑minute entry; we recommend contacting reception.
Is free parking available?
Yes, guests can park free of charge in the underground garage or outdoor parking. There is also a paid MSka car park for the public 550 m away.
Do you have electric car chargers?
The resort has four AC Type 2 chargers (11 kW) priced at about €0.29 per kWh and two DC fast chargers (CCS and CHAdeMO, 50 kW) at €0.49 per kWh. Payment is via the SminnDrive app.
Is there storage for bicycles or skis?
The resort offers a lockable room for bicycles with e‑bike charging and basic tools. Ski storage is provided within the apartments, or the reception can advise you.
Is it possible to rent sports equipment?
Yes, there is an Intersport shop on site where you can rent bicycles, e‑bikes, scooters and in winter ski equipment and sledges.
Does the hotel offer laundry or housekeeping services?
Some apartments have a washing machine; additional laundry services are provided by an external partner on request.
Is there a concierge or tourist information at the hotel?
The reception provides tourist information and will help organise excursions or purchase tickets for attractions.
Is grocery delivery available to the apartments?
The hotel does not officially provide grocery delivery, but reception can advise you on nearby shops or delivery services.
Does the hotel offer a transfer from the airport or station?
The resort can arrange a transfer from Poprad‑Tatry airport or the train station upon guests’ request and for a fee; it is advisable to book in advance.
Is the resort wheelchair accessible?
Information about wheelchair access is not specified; we recommend contacting reception for specific conditions.
Does the hotel have conference or meeting rooms?
Yes, the hotel has the Slowenska Salon and the Libertin Salon, each with a capacity of about 20 people, suitable for training, workshops or small corporate events.
What equipment is available for conferences?
The salons are equipped with modern audiovisual technology, Wi‑Fi connection and the option of catering from the hotel restaurants.
Does the hotel organise teambuilding or themed evenings?
Yes, the hotel organises themed evenings for corporate groups, such as a traditional Slovak evening with borovička tasting, an Italian evening with wine or a pub evening with craft beer.
Are group discounts available?
The hotel offers favourable prices and discounts for groups and corporate events – we recommend contacting the sales department for an individual offer.
What tourist attractions are nearby?
Within immediate proximity there is the cable car to Hrebienok, Tricklandia, Poliankovo, Play Planet, the Jakubkova meadow for sledding and other attractions included in the Family Pass.
Where is the nearest cable car?
The funicular station to Hrebienok is only a few dozen metres from the hotel and is easily reached on foot.
How far is the Jakubkova lúka ski area?
The Jakubkova lúka ski and sledding area is about 300 m from the hotel.
Does the hotel have an ice rink in winter?
Yes, in front of the HR2 building there is the highest artificially cooled ice rink in Slovakia during winter, open daily from 9:00 to 19:00.
Is there a sledding track nearby?
From Hrebienok there is a popular 2.5 km sledding track leading down to Starý Smokovec, which you can use in winter.
What summer activities are available nearby?
In summer you can enjoy hiking trails, cycling routes, trips to waterfalls such as Studený potok, or adrenaline activities in Bachledka.
Are there museums or cultural attractions nearby?
Nearby you will find the Tricklandia museum, the digital galleries Poliankovo and traditional Tatra log houses; you can also visit the Tatra Gallery in Poprad.
What discounts does the Family Pass include?
The Family Pass offers discounts on attractions such as Tricklandia, Tatry Inside, Play Planet, Poliankovo, Good Toy and Pedal Planet.
How do I reach the hotel by car?
You can reach Starý Smokovec via the D1 motorway (Poprad‑East exit) and then along road I/534. The hotel has its own access road and garages.
How do I get to the hotel by train or tram?
Starý Smokovec is accessible by the Tatra Electric Railway from Poprad or Štrbské Pleso. The railway station is a few minutes’ walk from the hotel.
Which airport is the closest?
The nearest airport is Poprad‑Tatry International Airport, located about 15 km away and accessible by car or train.
Does the hotel offer transfer from Poprad‑Tatry airport?
Yes, upon arrangement a pick‑up from Poprad‑Tatry airport to the hotel can be provided for a fee – order in advance.
Does the hotel have a kids’ corner or playroom?
Yes, there are kids’ corners in the restaurants Slowenska, Sushi, Chocolate, Soul and Eliška. In summer there is also the outdoor playground Libertin.
Does the hotel have a children’s playground?
Yes, the hotel has a large playground Libertin with climbing frames and grassy area suitable for children.
Can children use the pool?
Children can use the outdoor pool under adult supervision; the depth ranges from 1 to 1.3 m.
Are entertainment programmes for children organised?
Information about organised entertainment programmes is not provided; we recommend asking when booking.
Does the hotel offer babysitting service?
The resort does not mention a babysitting service; if needed, we recommend contacting reception for recommendations.
What baby equipment do you provide?
Upon request, a baby cot, bathtub, potty, toilet reducer, high chair and step to the sink are available.
In which room categories are pets allowed?
Pets are allowed in the categories Studio Klasik, Studio Klasik with extra bed, Apartment Klasik, Studio Comfort and Apartment Comfort; they are not allowed in the luxury categories.
What is the fee for a pet?
The fee for a pet is about €30 per night and includes special cleaning.
What are the rules for staying with a dog?
The dog must be on a leash, may not stay alone in the apartment and has no access to restaurants or the wellness centre.