Question 1

What is the name of the hotel?

Accepted Answer

The hotel is called Apartmánový hotel Hrebienok Resort.

Question 2

What is the address of the hotel?

Accepted Answer

The hotel is located at Starý Smokovec 22/22 18095, 062 01 Vysoké Tatry, Slovakia.

Question 3

What are the hotel contact details?

Accepted Answer

Guests can contact the reception at +421 914 349 129 or by email at recepcia@hrebienok-resort.sk.

Question 4

What are the GPS coordinates of the hotel?

Accepted Answer

The hotel has GPS coordinates approximately 49.141019°N and 20.21969°E.

Question 5

In which town or municipality is the hotel located?

Accepted Answer

The hotel is located in the Starý Smokovec district of the town Vysoké Tatry.

Question 6

How are the buildings in the resort divided?

Accepted Answer

The resort consists of two parts: Depandance HR1 (standard 3*) and HR2 (comfort 4*).

Question 7

What is the difference between Depandance HR1 and HR2?

Accepted Answer

Depandance HR1 offers three‑star standard studios and apartments, while HR2 is a comfortable four‑star section with modern apartments and additional services.

Question 8

When was the resort built?

Accepted Answer

This information is not publicly available.

Question 9

What is the star rating of the hotel?

Accepted Answer

The resort combines apartments in the 3* category (Depandance HR1) and 4* category (HR2).

Question 10

Is the reception open 24/7?

Accepted Answer

The reception is available for guests around the clock, 24 hours a day.

Question 11

What languages does the staff speak?

Accepted Answer

The staff communicates in Slovak, English and often other languages as required by guests.

Question 12

Does the hotel offer free Wi‑Fi?

Accepted Answer

Yes, free Wi‑Fi is available throughout the resort for guests.

Question 13

What is the country code to call the hotel from abroad?

Accepted Answer

For calls from abroad, use Slovakia’s country code +421.

Question 14

What types of rooms are available?

Accepted Answer

The hotel offers studios and apartments in various categories: Studio Klasik, Studio Klasik with extra bed, Apartment Klasik, Family Apartment Klasik, Studio Comfort, Studio Comfort TATRY, Apartment Comfort, Apartment LUX, Apartment LUX TATRY and Family Apartment LUX.

Question 15

What is the capacity of Studio Klasik?

Accepted Answer

Studio Klasik in HR1 has capacity for 2 people and is intended for a couple.

Question 16

Does Studio Klasik have a balcony?

Accepted Answer

Yes, Studio Klasik has its own balcony.

Question 17

Is there a kitchen in Studio Klasik?

Accepted Answer

Studio Klasik is equipped with a kitchenette with dining area and basic equipment.

Question 18

What is the capacity of Studio Klasik with an extra bed?

Accepted Answer

The Studio Klasik with extra bed offers capacity 2+1 – two people on a double bed and an extra bed for a child.

Question 19

What facilities does Apartment Klasik offer?

Accepted Answer

Apartment Klasik has a separate living and bedroom area, a kitchen with dining table, a balcony, a king‑size bed and the option of two extra beds.

Question 20

How many people can stay in the Family Apartment Klasik?

Accepted Answer

The Family Apartment Klasik accommodates up to 5 people – it has two bedrooms and a living room with an extra bed.

Question 21

Which studio offers a view of the Tatras?

Accepted Answer

The Studio Comfort TATRY has a balcony with a view of the High Tatras.

Question 22

Which apartments have a separate toilet?

Accepted Answer

Apartment Comfort, Apartment LUX, Apartment LUX TATRY and Family Apartment LUX have a separate toilet.

Question 23

Which apartment has a washing machine?

Accepted Answer

The Family Apartment Klasik is equipped with a washing machine for family convenience.

Question 24

Are all rooms non‑smoking?

Accepted Answer

Yes, all rooms and apartments are non‑smoking.

Question 25

Does every room have a balcony?

Accepted Answer

Most studios and apartments have a balcony, but some categories may lack a balcony – please check when booking.

Question 26

Are rooms equipped with a safe?

Accepted Answer

Yes, every room has its own safe for secure storage of valuables.

Question 27

Are towels and bed linen provided?

Accepted Answer

Yes, towels and bed linen are included in the accommodation price.

Question 28

Do the apartments include a kitchen or kitchenette?

Accepted Answer

Yes, all studios and apartments are equipped with a kitchenette or kitchen with refrigerator and basic utensils.

Question 29

Does the LUX apartment have a mountain view?

Accepted Answer

The Apartment LUX TATRY offers a view of the High Tatras, while the standard Apartment LUX may not have a panoramic view.

Question 30

Is it possible to stay with a pet?

Accepted Answer

Pets are allowed only in certain categories (Studio Klasik, Studio Klasik with extra bed, Apartment Klasik, Studio Comfort, Apartment Comfort) and a fee of about 30 € per night applies. Pets must be on a leash and may not be left alone in the apartment.

Question 31

Are pets of all sizes welcome at the resort?

Accepted Answer

The resort allows pets only in designated room categories and it is recommended to enquire in advance about size or breed restrictions.

Question 32

Do the apartments have air conditioning?

Accepted Answer

Information about air conditioning is not specified, though most rooms have modern ventilation.

Question 33

Is a baby cot available?

Accepted Answer

Upon request when booking, it is possible to provide a baby cot and other equipment for infants (bathtub, potty, high chair).

Question 34

Is there an extra bed for children?

Accepted Answer

Many rooms have a sofa bed or the possibility of an extra bed for a child. Availability should be confirmed when booking.

Question 35

What is the check‑in time?

Accepted Answer

Check‑in is from 15:00 as stated on the hotel’s official website.

Question 36

What is the check‑out time?

Accepted Answer

Check‑out is until 11:00 am unless arranged otherwise.

Question 37

Is early check‑in or late check‑out possible?

Accepted Answer

Early check‑in and late check‑out are possible depending on availability and may be subject to a fee – ask at reception.

Question 38

How much is the local tax?

Accepted Answer

The local tax is 3.50 € per person per night for adult guests.

Question 39

What is the cancellation policy?

Accepted Answer

Some packages require 100 % prepayment and the cancellation fee may be 100 % – detailed terms are available for each offer.

Question 40

What payment methods are accepted?

Accepted Answer

The hotel accepts card and cash payments; selected recreation vouchers such as Benefit Plus, Edenred, UP and DOXX are also accepted for stays of at least two nights.

Question 41

What deposit is required when booking?

Accepted Answer

Some offers require full payment in advance; the deposit amount varies depending on the package and is stated when booking.

Question 42

When is breakfast served?

Accepted Answer

Breakfast is served daily from 7:30 to 10:00 in the Slowenska Restaurant and other outlets in the resort.

Question 43

Is breakfast included in the room rate?

Accepted Answer

In some packages breakfast is included, while in others it can be purchased – the exact information is provided when booking.

Question 44

What restaurants are in the resort?

Accepted Answer

The resort features the Slowenska Restaurant, Bonsai Tatry wine bar, sports bar Dobré Časy, Libertin Brasserie, Pizzeria Gustosa, Tatra Grill, Umami Sushi & Ramen and patisserie Eliška.

Question 45

Are there vegetarian or vegan options in the restaurants?

Accepted Answer

Yes, the chefs prepare dishes from fresh ingredients and vegetarian and vegan alternatives are available on request.

Question 46

Are gluten‑free or special diet meals available?

Accepted Answer

The restaurant can prepare gluten‑free and other dietary meals according to guests’ needs – inform the staff in advance.

Question 47

Is there a bar or café in the resort?

Accepted Answer

Yes, the resort includes the sports bar Dobré Časy, the Bonsai Tatry wine bar and the Eliška patisserie with coffee and desserts.

Question 48

Do you offer room service?

Accepted Answer

Information on room service is not provided; please contact reception for options of food or beverage delivery.

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